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Hawk Demo installation issue

Printed From: Just Flight Forum
Category: Just Flight Products
Forum Name: Hawk T1/A Advanced Trainer
Forum Description: Discussion of our Hawk T1/A
URL: http://forum.justflight.com/forum_posts.asp?TID=31176
Printed Date: 16 Dec 2017 at 10:38pm


Topic: Hawk Demo installation issue
Posted By: CavalierDuck
Subject: Hawk Demo installation issue
Date Posted: 19 Dec 2016 at 1:44pm
I was very pleased to see the Hawk demo become available, but I have been unable to install it.

During the installation process I am asked to input my Just Flight account details to authenticate.  The installation stalls at this step, presumably because it's looking for a purchase which isn't there - being a demo.  There is no option that I can find to "purchase" the demo.  I have been round this a good number of times now so ruled out typos.  I have confirmed my login details by successfully logging in to the JustFlight website, and I have redownloaded the demo.  Not much else I can think of now to get this to work so over to you, JustFlight.

I look forward to this issue being resolved and trying the demo though.



Replies:
Posted By: Rich
Date Posted: 19 Dec 2016 at 2:35pm
Hi,
We've just uploaded a new version to fix this. If you re-download now you shouldn't have any problems. 
Sorry for the inconvenience.

Thanks
Rich 


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Posted By: CavalierDuck
Date Posted: 19 Dec 2016 at 7:21pm
Well, got past the installation snag, now on to the next one. When I start the flight with the JF Hawk as the selected aircraft, I see apparently no aircraft, just two pilots hanging in the air above the runway.  Screenshot linked below. From some previous demos I remember this is something like what you see when your time runs out, but this is seconds after spawning.  The aircraft displays fine in the preview window.

http://www.dropbox.com/s/2z70f18p1j540j8/JFHawk1.jpg?dl=0" rel="nofollow - https://www.dropbox.com/s/2z70f18p1j540j8/JFHawk1.jpg?dl=0

Running FSX Acceleration/DX10, i7-6700K/GTX970.


Posted By: mlb406
Date Posted: 19 Dec 2016 at 8:02pm
Originally posted by CavalierDuck CavalierDuck wrote:

Well, got past the installation snag, now on to the next one. When I start the flight with the JF Hawk as the selected aircraft, I see apparently no aircraft, just two pilots hanging in the air above the runway.  Screenshot linked below. From some previous demos I remember this is something like what you see when your time runs out, but this is seconds after spawning.  The aircraft displays fine in the preview window.

http://www.dropbox.com/s/2z70f18p1j540j8/JFHawk1.jpg?dl=0" rel="nofollow - https://www.dropbox.com/s/2z70f18p1j540j8/JFHawk1.jpg?dl=0

Running FSX Acceleration/DX10, i7-6700K/GTX970.

Hi CavalierDuck,

As visible in the below post, I recently experienced this issue. A reinstall of the aircraft worked for me. 

http://forum.justflight.com/forum_posts.asp?TID=31162&title=many-things-missing-bug" rel="nofollow - http://forum.justflight.com/forum_posts.asp?TID=31162&title=many-things-missing-bug

Max




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Posted By: CavalierDuck
Date Posted: 21 Dec 2016 at 2:54am
Thank you for your suggestions Max but still no joy.  Reloading doesn't make the aircraft appear, I've also done a full uninstall/reinstall cycle.  Same result every time.

At the moment its safe to say that this "demo" isn't "demo"ing quite what the developers intended!  Perhaps someone from JF would like to chime in here.... 

It would be interesting to hear if anyone else has got the demo working.  I'm not running any strange setup and have a wide variety of addon aircraft all working fine.


Posted By: Rich
Date Posted: 21 Dec 2016 at 2:32pm
Hi,
Plenty of people have confirmed that they have been using the demo successfully.
We've just updated the demo package to expand the flying time from 5 to 15 minutes. Perhaps give that version a try and see if you have better luck with it?


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Posted By: CavalierDuck
Date Posted: 21 Dec 2016 at 10:12pm
Rich,

I just tried again, uninstalled the previous demo and installed the latest demo.  Same result I'm afraid, no aircraft visible, just suspended pilots.

This is a pity, I was looking forward to seeing the demo with a view to purchase.  But the indications are that it's not going to work on my system, for reasons unknown.


Posted By: mlb406
Date Posted: 22 Dec 2016 at 11:33am
Originally posted by CavalierDuck CavalierDuck wrote:

Rich,

I just tried again, uninstalled the previous demo and installed the latest demo.  Same result I'm afraid, no aircraft visible, just suspended pilots.

This is a pity, I was looking forward to seeing the demo with a view to purchase.  But the indications are that it's not going to work on my system, for reasons unknown.

CavalierDuck,

Out of generic FSX installation bug fixing, did you disable your AV/Windows defender on the FSX folder when installing? Some AVs can corrupt files during installation. Also, were you running the installer as an admin user? These won't definitely fix the problem but they allow for elimination of factors for customer service!

Max


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Posted By: anthonye
Date Posted: 22 Dec 2016 at 5:30pm
I also have the same problem with the Hawk demo as above. Windows Defender disabled and ran the install as admin.

Windows 10
GeForce 750ti latest drivers

Anthony



Posted By: anthonye
Date Posted: 23 Dec 2016 at 2:16pm
Originally posted by anthonye anthonye wrote:


I also have the same problem with the Hawk demo as above. Windows Defender disabled and ran the install as admin.

Windows 10
GeForce 750ti latest drivers

Anthony



Any news on this as I wont buy it in case the problem is with the full version as well.

Anthony


Posted By: CavalierDuck
Date Posted: 23 Dec 2016 at 5:19pm
Originally posted by mlb406 mlb406 wrote:


CavalierDuck,

Out of generic FSX installation bug fixing, did you disable your AV/Windows defender on the FSX folder when installing? Some AVs can corrupt files during installation. Also, were you running the installer as an admin user? These won't definitely fix the problem but they allow for elimination of factors for customer service!

Max


Thanks Max; I always run installers as admin, and I tried a full uninstall/reinstall cycle with AV fully off with the same results as all the other attempts.  As you say, rules out any interference from those sources of issues.  So still no luck with the demo.

CavalierDuck


Posted By: mlb406
Date Posted: 23 Dec 2016 at 5:24pm
I'm out of ideas then. Probably best to put a support ticket in and see what the team can do. 

Max


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Posted By: DavidRees
Date Posted: 24 Dec 2016 at 9:21am
Exactly the same problem!!!!

Have re installed - no joy Ouch

Will delay any purchase 

Running P3D V2.5 (plenty of other addons without problem)


Posted By: donnybalonny
Date Posted: 26 Dec 2016 at 8:29am
So, I join the club
I tried the demo in P3Dv3 and the aircraft appeared and worked very well, but my PC totally crashed everytime I used the demo. Last time after 3 minuts, so I uninstalled the demo

So I tried an install into FSX-SE and guess what:..... Two pilots showing up and nothing else.

If Justflight decides to make a new demo, i will try it, but so far no Hawk on my PC.



Posted By: CavalierDuck
Date Posted: 27 Dec 2016 at 9:59am
Welcome to the club, Anthony, David and Donny. There are a couple of new members on the SOH site too so we are not alone!

I did submit a tech support ticket on this issue a few days ago, but with the holiday season it wouldn't be fair to expect a fast response.


Posted By: donnybalonny
Date Posted: 28 Dec 2016 at 8:59am
A weird thing.
As i wrote, I have the same problem with the aircraft not appearing in FSX-SE
But before that, I had the Hawk installed in P3Dv3 and it showed up and everything worked. Because my PC crashed when I used the Hawk, (could be problems on my pc. I´m not complaining!!)  I uninstalled the Hawk.
Yesterday evening, I tried installing the demo again in P3D.... And guess what. Aircraft not showing up, only 2 pilots hanging in the air. Weird, because I had not changed anything, only tried an install in FSX-SE.
I tried installing (again) all simconnect files in both simulators, but it did not change anything. After having done that, I uninstalled and reinstalled the Hawk in both sims and no aircraft, only pilots in the air.

I have run out of ideas and will wait and see or forget about the product.


Posted By: HOTZONER
Date Posted: 31 Dec 2016 at 2:23pm
Out of curiosity, are you running it in DX10 mode? Try both DX10 and DX9
(Assuming it is FSX you installed it to)

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HotelZulu


Posted By: anthonye
Date Posted: 31 Dec 2016 at 3:09pm
DX9 here

Anthony


Posted By: donnybalonny
Date Posted: 31 Dec 2016 at 4:28pm
DX 10 with Steve´s fixer in FSX-SE and DX 11 in P3D.


Posted By: Voice of Reason
Date Posted: 01 Jan 2017 at 1:22pm
Quick update for you on this.  We're aware of the issues and indeed people who were on holiday over the holiday period sacrificed some time-off to try and get to the bottom of the issue.  Getting closer and should have it sorted very soon.

Apologies again for the inconvenience here guys and thanks for your patience!

Happy New Year to you all.


Posted By: Rich
Date Posted: 03 Jan 2017 at 4:30pm
Hi everyone,

I hope you all had a good Christmas and New Year. Now we're back at work we've been able to a take a look at this demo issue and get it sorted out. If you would like to redownload from the demo page (https://www.justflight.com/demos) you should be able to test out the Hawk. 

Thanks for your patience.


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Posted By: CavalierDuck
Date Posted: 03 Jan 2017 at 10:17pm
Rich and all at Just Flight,

Thanks for getting thisfixed - I've downloaded the new demo and I see the aircraft - nice job!  Now to decide before the sale ends tomorrow...


Posted By: Voice of Reason
Date Posted: 03 Jan 2017 at 10:51pm
Originally posted by CavalierDuck CavalierDuck wrote:

Rich and all at Just Flight,

Thanks for getting thisfixed - I've downloaded the new demo and I see the aircraft - nice job!  Now to decide before the sale ends tomorrow...

Good news. Thanks for your patience.

Enjoy the demo.


Posted By: Voice of Reason
Date Posted: 04 Jan 2017 at 11:04am
The sale prices for the Hawk will remain in place until 4pm Friday 6th January.

This is to allow those who wanted to use the demo before making a purchase decision that luxury.

Apologies for the issues with the demo over Christmas, all should be working fine with it now.

Hawk offer price: 33% OFF – ONLY £19.99 / €25.40 / $30.00 


Posted By: anthonye
Date Posted: 04 Jan 2017 at 3:29pm
Still not good here. This time everything shows ok but after a few minutes intermittent flashing of cockpit and outside just shows the pilots when textures flash.

Will not chance the full version, does look a good aircraft though when not playing up.

Anthony


Posted By: Rich
Date Posted: 04 Jan 2017 at 4:34pm
Hi Anthony,
You aren't flying at around 2000ft when this happens? Above 2000ft above the ground (i.e. radio height), everything other than the pilots will disappear. 


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Posted By: anthonye
Date Posted: 04 Jan 2017 at 4:51pm
Originally posted by Rich Rich wrote:

Hi Anthony,
You aren't flying at around 2000ft when this happens? Above 2000ft above the ground (i.e. radio height), everything other than the pilots will disappear. 


Ok, will give it another try later...

Anthony


Posted By: anthonye
Date Posted: 04 Jan 2017 at 9:25pm
Originally posted by anthonye anthonye wrote:

Originally posted by Rich Rich wrote:

Hi Anthony,
You aren't flying at around 2000ft when this happens? Above 2000ft above the ground (i.e. radio height), everything other than the pilots will disappear. 


Ok, will give it another try later...

Anthony


All ok, I forgot about the height limit, must have been bordering around 2000.
Will go and buy it now, really good, excellent fps as well..

Anthony


Posted By: g-pmem
Date Posted: 08 Jan 2017 at 9:42am
Has this invisible aircraft bug been fixed in the full version? I purchased the full version over christmas but had this problem so got a full refund.

If the problem is fixed in the retail version, then I might re-purchase it.

Peter


Posted By: mlb406
Date Posted: 08 Jan 2017 at 12:26pm
Peter,

Having had the retail version ever since it came out in late July 2016, and having seen 2 service packs, I can say that this bug was never truly in the full version. I had this problem once, however a reinstall fixed it for me, and I haven't had it since. By the sounds of things on this thread, reinstalling didn't fix it in the demo, but from what I've seen, it did fix it in the full version.

When you bought the Hawk, did you try reinstalling it? Did you run the installer as an administrator? Did you restart your computer after the hawk had finished installing? Did you disable AV when installing?

There are multitude of factors that can lead to this happening, but few of them are down to the modelling of the Hawk itself.

Hope this is of use

Max


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Posted By: g-pmem
Date Posted: 08 Jan 2017 at 3:21pm
Hi Max,

Yes, I tried reinstalling and several other things, but couldn't get past having two levitating pilots.

If a specific problem was found to cause this in the demo just last week, then surely the same problem/solution can be applied to the retail version?


Posted By: Ninelives
Date Posted: 22 Jan 2017 at 12:36pm
Glad to hear this could be fixed as I have the same problem and oddly enough the same problem with the Mosquito demo too.



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