what happend to service pack
Printed From: Just Flight Forum
Category: Just Flight Products
Forum Name: DC-8 Jetliner Series 10 through 70
Forum Description: Discussion area for the Just Flight DC-8
URL: http://forum.justflight.com/forum_posts.asp?TID=30811
Printed Date: 28 Apr 2024 at 4:12pm
Topic: what happend to service pack
Posted By: moters
Subject: what happend to service pack
Date Posted: 28 Jun 2016 at 7:44am
| What happened to the service pack? I know we got a interim service pack for dc-8 50-70 were supposed to get a decent service pack by now you would think. I still have not purchased anything from just flight due to lack of fixes for this plane and will not until this is fixed. love the plane hate the bugs and lack of support. |
Replies:
Posted By: Martyn
Date Posted: 28 Jun 2016 at 1:22pm
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The developers are currently working on the service packs for both DC-8 products so you'll see more news shortly. ------------- Martyn Just Flight Ltd |
Posted By: moters
Date Posted: 28 Jun 2016 at 7:19pm
Thanks for the reply 
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Posted By: flugkapitan911
Date Posted: 13 Sep 2016 at 1:53am
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Hi Martyn, It is now coming up on 3 months since your post. Where are the service packs? Regards, Scott ------------- "Now let's get this thing on the hump - we've got some flyin' to do!" Major Kong from "Dr. Stranglove" |
Posted By: sundowner
Date Posted: 15 Sep 2016 at 7:44pm
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Hi Scott Totally agree with your disappointment with Just Flights DC 8. I have commented numerous times on the forum w r t the substandard development of the DC 8 which should not have been launched. Like the Viscount, Tristar, and some other Just Flight products you cannot fly it realistically because the developers do not have real flying experience. The clients unfortunately are at the wrong end. |
Posted By: alexcolka
Date Posted: 15 Sep 2016 at 9:56pm
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If we could at least have as a hotfix for the DC-8 50 to 60 (70 is ok because it is electronic) only the fix for the HSI that causes the severe loss of fps while banking or turning the plane, maybe the developers could release that gauge fix while working in the full patch. Thanks, ------------- Alexander Colka |
Posted By: Martyn
Date Posted: 16 Sep 2016 at 7:57am
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The DC-8-10 to 40 and 50-70 updates are currently going through the testing process. Apologies for the delays. ------------- Martyn Just Flight Ltd |
Posted By: flugkapitan911
Date Posted: 16 Sep 2016 at 12:21pm
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Greetings Martyn, Thank you for the news. Regards, Scott ------------- "Now let's get this thing on the hump - we've got some flyin' to do!" Major Kong from "Dr. Stranglove" |
Posted By: richcam427
Date Posted: 10 Oct 2016 at 4:18pm
| Almost a month later and still nothing. |
Posted By: Martyn
Date Posted: 10 Oct 2016 at 4:27pm
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It's not been forgotten but unfortunately we are a very small team juggling many projects. ------------- Martyn Just Flight Ltd |
Posted By: sundowner
Date Posted: 10 Oct 2016 at 5:45pm
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Yes Martyn W r t your response: In the mean time the client must be satisfied with a substandard product by Just Flight who they all have paid for. I presume the reason for being busy with many projects are "patch" related i t o your products. Sundowner
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Posted By: Martyn
Date Posted: 10 Oct 2016 at 7:29pm
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Busy with lots of things, including updates for products and work on new products, just like any software developer. If you are unhappy with the DC-8 or any of our products then please contact our customer service team who'll be happy to arrange a refund or exchange. ------------- Martyn Just Flight Ltd |
Posted By: e55p
Date Posted: 10 Oct 2016 at 8:57pm
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@sundowner get a refund |
Posted By: e55p
Date Posted: 10 Oct 2016 at 9:01pm
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Sick and tired of developers ripping us off. |
Posted By: richcam427
Date Posted: 10 Oct 2016 at 9:50pm
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I don't buy the "small team juggling many projects" argument. Just Flight have released around 10 products since the DC-8 came out, and yet this particular aircraft is still buggy and completely unusable. The paying customers have been promised a service pack for a while now. I would have gotten a refund long ago, but the FAQ states that 1. refunds are only valid for 7 days and 2. downloadable products are not refundable. I bought the DC-8 over a year ago and have flown it ONCE because of the fact that it's unusable in its current state.
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Posted By: Martyn
Date Posted: 11 Oct 2016 at 7:53am
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Hi Cameron. As long as you purchased the product from us then the customer service team should be able to provide you with a refund for the DC-8. As stated above, the service pack is coming but I'm not able to provide a date for its release. I'll update you on its progress ASAP.
------------- Martyn Just Flight Ltd |
Posted By: Scotty
Date Posted: 11 Oct 2016 at 8:57am
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Our sincere apologies for the delay in the Service pack - it does have our attention and we are working as quickly as we are able to bring it to you. We really do appreciate your understanding and patience. Thank you. ------------- Scotty Just Flight Ltd. |
Posted By: Bob57
Date Posted: 11 Nov 2016 at 6:53pm
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Scotty and Martyn, thank you for responding, but come on guys where is the service pack? ------------- 
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Posted By: sundowner
Date Posted: 11 Nov 2016 at 7:46pm
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SHOCKING ! IT SEEMS YOU ARE TOTALLY SATISFIED WITH YOUR RIDICULOUS RESPONSE TO WORLDWIDE CUSTOMERS BUYING SUBSTANDARD JUST FLIGHT PRODUCTS. GET A SENSE OF PRIDE AND RESPONSIBILITY !! THAT IS THE LEAST YOU CAN DO. |
Posted By: Bob57
Date Posted: 11 Nov 2016 at 9:13pm
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I give up I have requested a refund. -------------
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Posted By: flyforever
Date Posted: 12 Nov 2016 at 10:56am
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There is time. And there is time. It seems to me that service packs for existing aircrafts should have priority over new aircrafts in development. To have to wait so long for a DC8 service pack is a bit of a stretch. It simply leaves a bad taste in ones mouth. tony ------------- FV |
Posted By: NicholasSoares
Date Posted: 12 Nov 2016 at 3:22pm
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Airplane Heaven is the developer of DC 8, I think we should all charge them and not Just Flight for lack of the update, they are always working on one project after another and their aircraft always come out with many bugs mainly due to lack of tests And polishing, I've talked and reported many bugs to just flight and it seems to me that there really is a great disregard of the developer. Many of the bugs in less than 3 minutes i solved it alone, there is no excuse for that in years since launching anything has been done effectively to leave this beautiful aircraft in conditions of use.
Developer site link http://www.aeroplaneheaven.com/" rel="nofollow - http://www.aeroplaneheaven.com/ |
Posted By: Voice of Reason
Date Posted: 15 Nov 2016 at 3:41pm
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Firstly, can I ask that you don't chase Aeroplane Heaven about
these Service packs please? We are the publisher, we are liaising with
them to organise and get the packs ready and at the end of the day it's our
responsibility. I understand your frustration but we are the ones who are
responsible for getting the packs released, not AH.
Our apologies once again for the prolonged delay in getting the service packs for the DC-8's released. The truth of the matter is that there are a combination of issues that have resulted in the delay and not all of them are issues we can cover in detail here. Among other things, our parent company went into administration last year and we are still feeling the after-effects of that situation. We really wish getting the extra work done on the DC-8 could be finished much quicker; it's not our intention to delay things to this level and I'd hope we've demonstrated that with other products that we have more control over. Much of the work that is going into the DC-8 service packs is also required in other products to varying degrees so that requires full-on testing before it can be used elsewhere. Please rest assured it's not something we've forgotten about, we're eager to get the packs done and produced to a satisfactory standard for our paying customers. I appreciate the bad taste it may leave and how you're currently left disappointed but we're now striving to make this a high priority task and we’re hoping to have them ready as early as we possibly can in 2017. Our apologies again and I thank you for your continued patience. |
Posted By: flyforever
Date Posted: 15 Nov 2016 at 8:47pm
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You are indeed the voice of reason. I will speak for myself. In unusual circumstances, I think it's good business sense to communicate a bit more regularly with your customers. Most are reasonable, and will understand. By communicating, I mean, to share more information than just " it's coming, be patient". As you have done, I think this should be done on a regular basis. There's a big difference between total indifference and circumstances that sometimes cause delay. Timely communication, however, takes a few minutes of your time, and it goes a long way. tony ------------- FV |
Posted By: sundowner
Date Posted: 16 Nov 2016 at 7:31am
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Hi Flyforever you could not have stated it it more correctly! Regards sundowner
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Posted By: Voice of Reason
Date Posted: 16 Nov 2016 at 2:15pm
Flyforever - You're correct and trust me communicating with our customers and offering the best possible customer service is of the highest importance to us. I doubt we'd have survived for over 20 years in this business without that ethos behind us. We're as open and transparent as we can be via our usual customer service team, our social media channels and with any of our customers who come along and meet us at the various consumer shows we attend. It's true we're not in the habit of expanding on reasons for delays within this forum as it's not really the place and we're really keen to keep support and general product questions to customer support rather than a public forum. That's not us being elusive or trying to be clever it just really makes sense that way. Our team have been replying in this thread and each time they have replied it's been our belief that the SP's were indeed imminent. It's become clear over the past couple of weeks that's not quite the case currently due to several reasons hence the reason for elaborating slightly in the last reply. It does have our immediate attention now and rest assured we'll post more news here as and when we have something substantial to report. Ideally we can bring forward the deliver of the packs but that won't be done to the detriment of the content, we'll ensure it's up to the required standard before we release them. Thanks again and I appreciate your understanding.
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flyforever wrote:Posted By: moters
Date Posted: 22 Nov 2016 at 9:25pm
| I'm glad I started this post kinda wish something had been said sooner but response is better late then never. I do care if sp comes out but I'm not into simming as much as I used to be kinda got burned out on things hard to find a good va. |
Posted By: Voice of Reason
Date Posted: 23 Nov 2016 at 4:41pm
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Thanks for the initial post and reply. We were not been evasive earlier on as you'll see in this thread there have been several posts from Just Flight staff and at the time we had hoped the packs would be complete and released much earlier, alas that was not the case. So hence you now have a bit more detail from us and we'll attempt to keep you updated as much as we can but rest assured we've not given up on the packs we'll ensure they do come out to enhance and improve your DC-8 experience as best we can.
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Posted By: Michel
Date Posted: 25 Nov 2016 at 2:48am
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This is the SERVICE PACK´s... For a while... http://forum.justflight.com/forum_posts.asp?TID=30497&title=fmc-problem-reported-and-temporary-fix http://forum.justflight.com/forum_posts.asp?TID=27073&title=patch-for-dc-8-series-10-to-40-and-50-to-70 http://forum.justflight.com/forum_posts.asp?TID=22555&title=autopilot-solvedaltitude-selector-optional-change The customers effort to make this Jackfruit flyable...
 ------------- Michel Oliveira VATSIM ID 1016100 Pilot 1908:15 ATC Controller 12:31 ATIS 1:20 Observer 27:15 |
Posted By: Bob57
Date Posted: 29 Jan 2017 at 7:23am
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Almost the end of January, and still no service packs, it's there any news? Bob -------------
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Posted By: NicholasSoares
Date Posted: 12 Feb 2017 at 6:38am
| No service pack so far, the developer Aeroplane Heaven continues to launch new products, if they will not update the DC 8 stop selling it, this is already consciously harming your customers and future buyers, the DC 8 50-70 is unusable without modifications, Just Flight offers the 757 for free which is infinitely better than the DC 8, there is no excuse for charging for something that works worse than the free ones, with respect or take out of purchase options or fix this. |
Posted By: moters
Date Posted: 12 Feb 2017 at 6:44am
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Posted By: Scotty
Date Posted: 12 Feb 2017 at 1:36pm
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Hello Nicholas, thank you for your posting. Once more our sincere apologies for the delay in these service packs. I can assure you that they are certainly not being ignored or forgotten about and we are working to get them complete ASAP. As we did not develop the DC-8 software internally then we are dependent on the developers in completing that work. I will post back here as soon as I have news. ------------- Scotty Just Flight Ltd. |
Posted By: sundowner
Date Posted: 12 Feb 2017 at 4:04pm
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Scotty Common man - show some dignity and get "real". You cannot launch products to clients and then use the excuse of the developers who does not have the competency! How much flack do Just Flight still want to take with their "lame" excuses for products that are not up to standard and which should not have been launched in the first place?. I presume you are the liaison person for Just Flight. I think clients worldwide are entitled to official explanations/rebates from the Just Flight licence holders for substandard products . To request for a rebate does not work. Clients are entitled upfront, of how you are conducting your business - over the last couple of years to the detriment of the client . I am not going to list all the products with serious issues and the response from clients. You have it on record. Sundowner.
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Posted By: Scotty
Date Posted: 12 Feb 2017 at 4:31pm
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Sundowner I am not making excuses but citing reasons for the delay in the service pack. If we had access to the code then I am sure that these service packs would have been completed and issued earlier. We don't have access to the code and so we are dependent on our supplier to carry out that work and that is what we are pursuing. ------------- Scotty Just Flight Ltd. |
Posted By: Bob57
Date Posted: 12 Feb 2017 at 5:55pm
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Scotty, I own a business as well. If I had a supplier that refused to correct a defect in a product that I was selling to my clients. I would stop all new orders from that supplier until my clients have a workable product, and are satisfied. That is just basic business. I asked for a full refund in November, and was assured by your staff that a service pack would be released in January 2017. So I kept my DC-8. Now it midway through February and just more excuses from Just flight. Look at this Forum posts, look at how many years this has been going on. What damage is this doing to Just Flights reputation? Are you not concerned about Just Flight's future? -------------
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Posted By: Scotty
Date Posted: 13 Feb 2017 at 9:33am
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Bob, thank you for your posting. Yes I am concerned about our reputation and we are working hard to as regards that. The service packs are being worked on and I once more apologise for their delay, however if you do wish a refund then that is absolutely fine and not an issue. If you would like that then please email me at: alex@justflight.com Thank you. ------------- Scotty Just Flight Ltd. |
Posted By: Bob57
Date Posted: 13 Feb 2017 at 4:42pm
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Scotty thank you for the offer of a refund, I do appreciate it. The DC-8 was the first aircraft I ever flew in, took me from England to my new home country Canada. Therefore is a special aircraft to me. I was so excited when Just Flight released, and was quick to purchase it. I would just like to see the aircraft reach it's full potential, please employ Aircraft Heaven to release the service pack, as promised. -------------
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Posted By: Scotty
Date Posted: 13 Feb 2017 at 4:54pm
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Thank you for your loyalty Bob. It's much appreciated. I can see that you are a DC-8 fan. I apologise once more for the delay, we are actively working on making the service packs to be available as soon as we are able to. It would please more than anything for the DC-8 to satisfy you and our other customers. ------------- Scotty Just Flight Ltd. |