Phyllo wrote:
Simon73 wrote:
We have the following in our faq section:
%20" rel="nofollow - http://www.justflight.com/support/installer-help/c8a7570
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Thanks for your reply.
I've seen that and it is explicitly NOT a solution. A solution would mean something works as it should. One way of achieving that might be to offer those who got a boxed version and then find out they can't use it to get a free download of the same product. I doubt many people check your faq to see if your software can be installed before buying it since they simply take that as a given, at least I did but now I don't buy any of your software any more before I know how this will be handled. IMHO this only shows that using copy protection is a bad idea in the first place since things like this can happen then and it leads to frustrated customers. Plus, it only punishes those who buy software legally while those who find a way to outsmart the copy protection can play freely without being affected by such things. I doubt there will ever be a copy protection that will not be outsmarted by those who really try so it's pretty useless to include it.
Simon73 wrote:
Did you happen to receive an acknowledgement email shortly after submitting the ticket?
Perhaps if you can forward it to orders@justflight.com we can then check the tickets for you and re-send our reply if necessary. |
No, I did not and since I entered my questions through your web site and not by e-mail, I don't have a copy of it any more. I'll e-mail a link to this discussion to orders and then someone can get back to me through e-mail.
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Couple of things
We'll make sure we can do all we can to help you in this situation, it seems there's an issue with outgoing emails from support but as soon as we receive your email we#ll be in touch to help and if it's a download of that product you require to get the products to work we'll be able to help.
The boxed products have been in the shops for many years now. Windows 10 was only released in July of last year so we have no way of knowing what trouble and what issues that will cause for our products. Each new release of an Operating System is a challenge for us and brings a ton of extra work but where we can we try our best to get products working, offer solutions and as much assistance as we can for customers.
I do hope we can help resolve these issues for you and of course going forward it's totally your prerogative whether or not you buy any further products from us again.
Have a good evening.
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