Constelation Pro install problem
Printed From: Just Flight Forum
Category: Just Flight Products
Forum Name: Constellation Professsional
Forum Description: Dedicated Constellation discussion area
URL: http://forum.justflight.com/forum_posts.asp?TID=13450
Printed Date: 28 Apr 2024 at 5:41am
Topic: Constelation Pro install problem
Posted By: kurly
Subject: Constelation Pro install problem
Date Posted: 16 Apr 2010 at 6:39pm
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I have Windows 7 64 and Constellation Pro refuses to install. After the disk is in...nothing happens.I then right click the drive to start it manually...but it crashes everytime. I have tried every option in Autoplay, turned off firewall,tried it in safe mode, uninstalled and reinstalled drivers for CD drive, and I have waited patiently to see if it would do it by itself. It still won't install. To determine if the disk is damaged I tried it on another PC.....it worked fine. I then tried a similar product from Just Flight (Mosquito) ..it worked fine and the install shield appeared right away, so I am sure it's not a hardware issue. Just Flight support has has replied saying they know of no issues having the problem I have. What could be causing this to happen? |
Replies:
Posted By: Rich
Date Posted: 16 Apr 2010 at 7:53pm
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Hi,
I don't know if you are still in contact with them but we can give you a copy of the download version to install.
Sometimes some disk drives just refuse to load up the Safedisk protection used on the disk. Its a rarity but it does happen. The ESD won't have that problem so we will get you up and running nice and quick. ------------- http://www.facebook.com/#!/pages/Just-Flight/15266573498" rel="nofollow">  |
Posted By: kurly
Date Posted: 16 Apr 2010 at 8:27pm
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I'm confused as what to do next...there is no link to a download. How do I initiate the download process? |
Posted By: kurly
Date Posted: 16 Apr 2010 at 8:36pm
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If you could please tell me what your intentions are? From reading your message...I think you plan to send a download to me? But nothing is here? Is there a procedure to follow so this process initiates? |
Posted By: kurly
Date Posted: 16 Apr 2010 at 9:21pm
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this process has become futile ... thank you just flight ....you have officially succeeded wasting my entire day! Congratulations!!!! |
Posted By: kurly
Date Posted: 16 Apr 2010 at 10:23pm
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Why would someone say such a thing like this? There's no download link...and I am a fool for ever believing there would be one. If there's any lesson to be learned from this is....don't ever have faith in what people tell you. |
Posted By: Martyn
Date Posted: 16 Apr 2010 at 11:13pm
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Kurly, We are open 9am - 5pm GMT, Monday - Friday. Unfortunately we cannot offer support outside of these hours, as we have not got access to the download/order systems. As discussed earlier today, we will provide you with a download version of this product to get around the problem with your DVD drive. However, this can only be done on Monday morning at the earliest, when we return to the office. Thanks ------------- Martyn Just Flight Ltd |
Posted By: kurly
Date Posted: 16 Apr 2010 at 11:19pm
| good grief...now you tell me. |
Posted By: Martyn
Date Posted: 16 Apr 2010 at 11:27pm
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Hi Kurly, You should have received an automated response if you replied to us outside of working hours, explaining what hours we are open. In the UK, the vast majority of companies work the standard 9am-5pm, and we are no different. Unfortunately we cannot offer a 24-hour service. I have to log-off now to go to sleep, as its currently 11:30pm here. I apologise for any inconvenience, but we will get back to you first thing on Monday morning. Thanks ------------- Martyn Just Flight Ltd |