Gah! Frustration with JT Add-on Installation |
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Myrm
Check-In Staff Joined: 16 May 2013 Location: Kiruna. Sweden Points: 30 |
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Posted: 04 Dec 2016 at 8:07am |
I have Rail Simulator 2017 (purchased via Steam) installed
on my PC.
I have two hard drives on my PC; C & D. Windows 10 is installed on the C drive but
RS17 is installed on the D drive. (D:Games\SteamApps\common\railworks) When I attempt to install Newcastle to York Modern I am
asked whether I have installed Rail Simulator or Rail Works. Though I have RS17 installed I note that the
game folders within the Steam folders is called Railworks, which is confusing. If I try to install the add-on selecting Railworks I am told
the registry value cannot be found and the install terminates. I am not given the option to manually select
the location of the RS/RW folder. However, if I select the Rail Simulator option I am able to
manually select the RW folder, however when I try to install I get told that
the file railsim.exe cannot be found. So effectively, I cannot install this add-on. Other JT add-ons that I cannot install are: Scottish East Coast Lines - I am told the correct folder
cannot be found but I am not given the option to manually choose a destination
folder. Voyager - same proplem as with Newcastle to York Modern I can, however, install: Newcastle to Edinburgh Western Mainlines Finally, your product authentication pop up box - I enter my
details and check the box to remember my login details as I have several JT
items I want to install, but it never remembers my details and so I have to
laboriously manually enter my login credentials every time I try to install a JT
product. You create fantastic products but it seems some of your
products really don't like it when the RS17 game itself is not installed in the
normal C drive and makes life difficult for the customer. Thank you. |
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Myrm
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Myrm
Check-In Staff Joined: 16 May 2013 Location: Kiruna. Sweden Points: 30 |
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<cough cough> REPLY/ACKNOWLEDGEMENT PLEASE JT!!<cough><cough>.
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Myrm
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Voice of Reason
Just Flight Staff Just Flight Staff Joined: 01 Apr 2008 Points: 603 |
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Sorry for the delay. Please submit a support ticket to the support team and they will assist you. Sorry this service wasn't working earlier this week, it's now fixed and you'll be able to submit your ticket and they will will be able to help. Regards |
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