Tornado gripes. |
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garyscott
Check-In Staff Joined: 10 Oct 2016 Points: 17 |
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Posted: 10 Oct 2016 at 7:39pm |
Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Hi Gary. Are you using FSX? If you are, do you have Acceleration or Steam edition installed? Also, have you tried reinstalling the product?
If the answers to the above are yes and you still encounter the issue then please contact our customer service team who'll be able to assist you. |
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Martyn
Just Flight Ltd |
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garyscott
Check-In Staff Joined: 10 Oct 2016 Points: 17 |
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Hi Martyn, yes, FSX/A, not steam. The Tornado is the DL version. Have TacPack running concurrently, but that shouldnt be an issue. Its a weird one for sure. Re-installed twice with same outcome. Ticket submitted.
Watch this space?? . . . .
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garyscott
Check-In Staff Joined: 10 Oct 2016 Points: 17 |
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Have my reply. Basically my fsx rig is not in any way connected to the net. Preffer it that way. I created a virtual fsx on laptop, installed there, activated, then transferred the files to my fsx rig. Because of my set up, i have a £30 tornado i cannot use. Guess i should have had box version instead of DL.
Oh well, at least it wasnt £300, but £30 is still a lot to lose. |
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Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
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Hi Gary,
Sorry to hear you're not going to be able to get the Tornado up and running due to lack of internet connection. However, we won't leave you out of pocket. Get in touch with the customer service team and they'll be able to provide you with a refund/exchange.
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garyscott
Check-In Staff Joined: 10 Oct 2016 Points: 17 |
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Hello Rich, thank you for your reply.
Early part of this year my PC was internet connected. I had many addons. My DL content had already maxed out the available "tries". Then my PC got herpes, lol. An email had a hidden god knows what which locked me out and tried to direct me to a site where i had to pay £480 to regain control of my computer. Since then i said to myself, no way will the next PC be connected. Whatever it was got through Norton, AVG and Avast without them even twitching. Thats why i dont connect my FSX rig. Others like Milviz give an option to unlock on a different machine, i assumed JF would be similar. It was my fault entirely, and as such i apologise for the semi rant in this thread. The Tornado was one addon i have been looking forward too. I am interested in an exchange, but i dont see how it can truly work, as i cant sent back anything physical? I can only delete the installer at my end? Can i still attain the box version? I assume that one will not require unlocking via the net? Sincerely, Gary |
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garyscott
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Im sure there was a post by Martyn here, i got called away at work so couldnt read it.
Got back and its gone?? |
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Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
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Hi Gary,
We can cancel the download in your account, so you don't need to physically return anything for an exchange. The boxed version still requires an online activation to install it. Thanks Rich
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garyscott
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Hi again Rich, thank you for your reply.
I may as well keep the installer i have, and link my PC to the net to just activate it. I will purchase a card and put in PC to enable this, probably in a day or so. Although the DL link in my account is no more, the installer i already downloaded should still work as normal once internet enabled, shouldnt it? Thank you again for your time. Gary |
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Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
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Hi Gary,
If the product has already been cancelled from your account then it won't be possible to install it again. If the purchase hasn't yet been cancelled and is still available in your account then you will be able to unlock it using your JF account login details. Thanks
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garyscott
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Tornado working. After going through my problem with customer services, i now have a working A/C. Many thanks to all involved.
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Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
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Great stuff. Thanks for letting us know
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