7MT Issues |
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Melodystar
Check-In Staff Joined: 06 Jun 2016 Points: 3 |
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Posted: 06 Jun 2016 at 2:31am |
Hello there, this is my first post so i do hope i can get my message across correctly...
Ahem anyway, I purchased the JT 7MT Britannia's as i have been looking forward to them for almost a year now. Everything seemed to be going rather well. Until i tried to use it... The issue i encountered was a most... "Interesting one" to say the least, i mean a Steam engine needs two key components... water and Fire... it'd be NICE to actually have the latter... I start any scenario... and no matter what i have done... tried or anything, the fireman REFUSES to fire the engine... so i tried it in Simple mode via the switcher, same problem... the CTRL + F to turn on the ActivFireman... doesn't work R to stoke the fire... nothing, it's as if the locomotive has NO fireman whatsoever. So i uninstalled it and reinstalled it, even so far as to grab it once more from my account for a fresh install, maybe i thought it was a duff install? nope... same issues... and i'd done this now about SEVEN times... i've sent in a support ticket as well as issuing a formal complaint but i doubt it'll be read... has anyone else had this issue? If there is a fix for this i'd be ever so appreciative... Thank you
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Voice of Reason
Just Flight Staff Just Flight Staff Joined: 01 Apr 2008 Points: 603 |
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Why do you think it won't be read?
It certainly will and someone will be in touch to help you I can assure you. Stupid question but I assume you have followed the instructions in the manual carefully for the procedure?
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Melodystar
Check-In Staff Joined: 06 Jun 2016 Points: 3 |
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It turns out that what i was experiencing was an interference from my Antivirus software.
It was stopping a key component being downloaded when i downloaded it from the website. So while it looked like i had the whole package, something was missing from it. When i downloaded it after turning off my AV. It all clicked into place. Thank you very much by the way for having a peek into this thread. It's much appreciated :)
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Voice of Reason
Just Flight Staff Just Flight Staff Joined: 01 Apr 2008 Points: 603 |
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Good news and glad you got it sorted out.
Full Steam ahead! :)
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