DO NOT make this mistake |
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imagtandpa2
Check-In Staff Joined: 14 Nov 2012 Points: 1 |
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Posted: 14 Nov 2012 at 3:36pm |
Hi gents,
I guess there is no fool like an old one. I received a Just Flight e-mail encouraging the purchase of Traffic 360, so I did. I made the mistake of assuming that it was an all-new standalone program. Of course it is not. A copy of Traffic X is required before you can use the upgrade. I thought OK, I will just get Traffic X and be good to go. Problem!!. Traffic X is no longer available so now I have a Just Flight program that I paid for but cannot use. Sent 2 e-mails to Just Flight asking if they would please cancel the purchase. 3 days later and NO response from Just Flight. Expensive lesson, Eric
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Eric
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Hi Eric,
We received one e-mail from you yesterday morning (not three days ago and not two e-mails) and your refund is currently being processed. You will receive confirmation of this via e-mail this afternoon. I am not sure which e-mail you received from us, but if you are not a Traffic X owner then you should only have received the e-mail with the title 'Traffic 360 - Pre-order discounts on the full Download & Boxed packages!'. This e-mail explained that the full download and boxed versions are on offer if they are pre-ordered. It provides a link to the full download and boxed version product pages but doesn't provide any link to the upgrade version, so I am not sure how you arrived at that page. However, the product page for the upgrade version does explain clearly that the product you purchased is an upgrade for owners of Traffic X:
Traffic X is also listed as a requirement in the system requirements section. Of course we understand that mistakes happen and as explained above, a full refund is coming your way. Thanks Martyn |
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Martyn
Just Flight Ltd |
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