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360 Won't Install
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jtrib View Drop Down
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Joined: 04 Nov 2012
Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jtrib Quote  Post ReplyReply Direct Link To This Post Topic: 360 Won't Install
    Posted: 04 Nov 2012 at 3:03pm
When trying to install the Traffic 360 upgrade, I choose "Traffic X download from JustFlight" for authentication. As soon as I enter the user ID and password for my account I get the following message "Sorry, there doesn't seem to be a purchase of this product on your account.

When I log into my account at the JustFlight website it clearly shows TrafficX in my purchase history.

I would really appreciate some help

Jeff Tribett
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steve-0 View Drop Down
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote steve-0 Quote  Post ReplyReply Direct Link To This Post Posted: 04 Nov 2012 at 3:41pm
contact  justflight support and they will put a new version into your download account.
once that is done don't install trafficx just install Traffic360 upgrade.there is another couple of posts here that explains it.

steve-0
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jtrib View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jtrib Quote  Post ReplyReply Direct Link To This Post Posted: 04 Nov 2012 at 5:16pm
Thanks Steve, I will give that a try and see if they can help me out?

Jeff
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thunderstreak View Drop Down
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Points: 18 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunderstreak Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2012 at 9:03pm
I have the same problem.
I have submitted a support ticket and sent an email, so far no response.

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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2012 at 9:05am
We received your e-mail at 17:56 yesterday evening and will be replying to it today. Please note that we work 9am-5pm GMT.
Martyn
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thunderstreak View Drop Down
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Points: 18 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunderstreak Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2012 at 1:31pm

Sorry, not trying to be a pain. I am aware of the time difference. I had sent a support request the previous day, did you receive that? Anyways, looking forward to your reply.

Thanks in advance for the help.
 
PS. I have read a bunch of stuff on this Forum regarding previous installs of Traffic X. I am a bit confused as to the correct method of installing 360. I have Traffic X with all of the Plus packs installed, should I be uninstalling all of that first?

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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2012 at 2:10pm
Hi,

We only received the e-mail last night.

Please make sure that Traffic X and any other PlusPaks are uninstalled prior to installing Traffic 360. Traffic 360 includes the PlusPak content, so you won't be losing out on anything.

Thanks
Martyn
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thunderstreak View Drop Down
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Points: 18 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunderstreak Quote  Post ReplyReply Direct Link To This Post Posted: 07 Nov 2012 at 3:17pm

Received email replies to both the support request and my email now! Thanks for the help, will try to install again tonight.

Cheers, Bernard  Thumbs%20Up

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thunderstreak View Drop Down
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Points: 18 		Post Options Post Options   Thanks (0) Thanks(0)   Quote thunderstreak Quote  Post ReplyReply Direct Link To This Post Posted: 08 Nov 2012 at 4:37am
Installing now! Thanks for the help!! Much appreciated.

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