Installation problem - resolved

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   When trying to install the Traffic 360 upgrade, I choose "Traffic X download from JustFlight" for authentication. As soon as I enter the user ID and password for my account I get the following message "Sorry, there doesn't seem to be a purchase of this product on your account.  

When I log into my account at the JustFlight website it clearly shows TrafficX in my purchase history.

Any help to resolve this would be appreciated.

Ed Gallagher

Issue resolved by tech support. Thanks for the quick response.

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ecgallagher Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 31 Oct 2012 Points: 2	Post Options Post Reply Quote ecgallagher Report Post Thanks(0) Quote Reply Topic: Installation problem - resolved Posted: 31 Oct 2012 at 10:31pm
	When trying to install the Traffic 360 upgrade, I choose "Traffic X download from JustFlight" for authentication. As soon as I enter the user ID and password for my account I get the following message "Sorry, there doesn't seem to be a purchase of this product on your account. When I log into my account at the JustFlight website it clearly shows TrafficX in my purchase history. Any help to resolve this would be appreciated. Ed Gallagher Issue resolved by tech support. Thanks for the quick response.

steve-0 Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 31 Oct 2012 Points: 13	Post Options Post Reply Quote steve-0 Report Post Thanks(0) Quote Reply Posted: 02 Nov 2012 at 4:57pm


jtrib Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 04 Nov 2012 Points: 3	Post Options Post Reply Quote jtrib Report Post Thanks(0) Quote Reply Posted: 04 Nov 2012 at 3:01pm
	How did you get it working? I am having the same exact issue

ecgallagher Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 31 Oct 2012 Points: 2	Post Options Post Reply Quote ecgallagher Report Post Thanks(0) Quote Reply Posted: 05 Nov 2012 at 10:06am
	I submitted a support ticket. Just Flight fixed it on their end so the installer saw my purchased DL version of TrafficX in their database. I could see it when I logged into my account at the website but the Traffic360 installer did not see it. They ended up adding a another TrafficX to my account. The installer saw this one. Hope this helps. They fixed it very quickly once the ticket was submitted. I am in the US (8 hours behind GMT). Submitted ticket late evening my time and was fixed first thing when they opened for business in the UK.

Rich Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543	Post Options Post Reply Quote Rich Report Post Thanks(0) Quote Reply Posted: 06 Nov 2012 at 1:41pm
	Hi all, If anyone experiences a similar problem then just get in touch with the support team via support@justflight.com and they will be able to help you out.