Product Keycode problem

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I am trying to reinstall the Hawk SP2b but instead of being asked to enter my account details for authentication, I am prompted for a keycode. I entered in my order number and pressed unlock but nothing happened. Can someone tell me if this was the right thing to enter and if so why is it not doing anything when I click unlock?
Thanks

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Jamz8 Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 23 Jul 2016 Points: 18	Post Options Post Reply Quote Jamz8 Report Post Thanks(0) Quote Reply Topic: Product Keycode problem Posted: 27 Mar 2017 at 8:52pm
	I am trying to reinstall the Hawk SP2b but instead of being asked to enter my account details for authentication, I am prompted for a keycode. I entered in my order number and pressed unlock but nothing happened. Can someone tell me if this was the right thing to enter and if so why is it not doing anything when I click unlock? Thanks

Martyn Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615	Post Options Post Reply Quote Martyn Report Post Thanks(0) Quote Reply Posted: 28 Mar 2017 at 7:42am
	Hi James, You should only be prompted to enter a keycode if you are using an installer provided by a third-party retailer (e.g. SimMarket), rather than an installer from our website. Please contact our customer service team and they'll help you resolve the issue - http://www.justflight.com/support-contact Thanks Martyn
	Martyn Just Flight Ltd