APU Start |
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Posted: 03 Dec 2016 at 1:32pm |
HELP
I cannot get the APU to start in the tutorial. I follow all the instructions, but the start light stays on and no start ensues. I have downloaded and installed again and still get the same result. It is very frustrating. I have tried support at JustFlight, but all I get are error messages!!! I am TOTALLY FED UP. An hour of tryng and no start sequence. Can anyone help please? |
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dbcooper
Check-In Staff Joined: 06 Dec 2014 Points: 11 |
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Doing this from memory but...
Battery Switches-On APU Panel: Gen Control-Trip Air Deliv. Valve-Close APU Control-On Push to Start-Push Light should go out within a second or two. Put the Gen Control to Norm (check for voltage) and the Air Deliv. Valve to Open. |
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Thank you for that. It is what it says to do in the manual, but the light will not go out and the APU will not start. Perhaps it is just me1
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ddressel
Check-In Staff Joined: 21 Dec 2016 Points: 2 |
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hi Bill,
you´re not the only one.... I´ve got the same problem to start the apu Hope I get an answer here Dieter |
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Hi Dieter,
Glad to Know that I am not alone in this. Support are looking into it, but so far no successful conclusion. I live in hope of finally flying this aircraft in the near future. Bill |
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ddressel
Check-In Staff Joined: 21 Dec 2016 Points: 2 |
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hi Bill,
starting with groundpower works. That may be a solution...... Dieter |
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Hi chaps,
We are currently investigating this issue. Unfortunately neither our testers or us can actually reproduce the issue which makes it difficult to resolve, but we are looking at possible causes. Thanks Martyn |
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Martyn
Just Flight Ltd |
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Ritty
Check-In Staff Joined: 28 Mar 2014 Location: Australia Points: 10 |
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Hi I'm just curious if this was resolved?
I have the same problem with APU not starting. I bought the aircraft last week. |
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Hi again,
Thank you for your post. I am glad that it is not just me, I was getting paranoid about this issue. |
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Ritty
Check-In Staff Joined: 28 Mar 2014 Location: Australia Points: 10 |
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Hi Bill, thought I'd give you an update on how I'm progressing with JF support regarding the APU.
They have been really good talking with the developers to try and sort out what may be going wrong. However, it now appears that it has to do with me using FSX SP2. Not sure if you are in the same boat. I've tried many different combinations starting the APU and nothing works. Apparently the HS 748 only supports FSX Acceleration, Gold or Steam Edition. This seems to be the same for all the new JF products. I'm waiting to see if it will be corrected in another service pack, but I'm guessing it will be no.
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Thank you for that. It is a pity that this was not stated when I purchased the aircraft. I do not want to purchase the acceleration add-on, I have had it in the past and it would cause problems with some of my add-ons that were already installed, so I sold it.
Could this be a case for a refund, as I have yet to even taxi the aircraft? |
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Hi Bill,
It is stated in the system requirements: Flight Simulator X (Acceleration, Gold or Steam Edition required) or Prepar3D v3/v2/v1 Please contact our customer service team and they'll provide you with a refund/exchange. Thanks Martyn |
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Martyn
Just Flight Ltd |
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Bill Walsh
Check-In Staff Joined: 19 Feb 2009 Points: 10 |
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Hi Martyn,
Thank you for the response. I have contacted Just Flight for the refund/exchange. I don't know how I missed the requirements. From an earlier post someone stated that all future releases would only be available for the same requirements, surely you are going to lose customers with this, certainly me! Best wishes, Bill |
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