Aircraft not visible, no support |
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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Posted: 20 Aug 2016 at 1:49pm |
Hi there,
I was really looking forward to this plane and bought it the minute the news of release was published. After installing in P3Dv3 no plane is visible ingame. Only the pilot figure. Although I immediately submitted a supportticket to JF and I am aware of the policies I find this way of dealing with things highly dissapointing. You release on friday,vthan please also deal with support issues in the weekend. Try to solve it. In my opinion this is for me a big deal breaker. |
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Rob de Vries
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Sorry to diappoint Rob. I've been replying here (take a look at the other threads here) and other forums since last night despite being away on holiday. Unfortunately I only have Internet access via my mobile phone so I'm quite limited in what I can achieve. Our intention was to release on Thursday but we wanted to address a couple of minor issues before release.
If the problem you are encountering wasn't resolved by reinstalling the product, then unfortunately you will need to wait for the support team to assist you as there is no quick answer that I can provide. They are able to offer limited customer service over the weekend but we will be back to full strength on Monday morning.
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Martyn
Just Flight Ltd |
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johnep
P1 Joined: 16 Jan 2009 Location: Ely/Cambridge Points: 790 |
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Just Flight is not a multinational corp with bottomless pockets. They give their staff the weekend off. Expect a reply next week.
johnep
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johnep
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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Yeah that's what I mean. Even one man shows are able to provide support instead of this bureaucratic BS.
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Rob de Vries
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petesmiffy
P/UT Joined: 16 Jun 2015 Location: Lincolnshire Points: 169 |
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Just Flight often releases late on a Friday. I don't begrudge anyone having the weekend off but it is annoying when you part with your cash, get something that doesn't work and then have to wait two or three days for help. They should release earlier in the week.
I really like Just Flight but after recent experiences I have learned not to buy until these forums say that a new product is okay. I look forward to to an aircraft being released and I am very tempted to buy as soon as possible, but I find buying a defective product to be far more frustrating that waiting just a little longer. |
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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Agreed! And what's worst that Martyn seems to be able to respond to favorable forum posts in SOH, AirdailyX etc. But not on his own forum. Come on guys...
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Rob de Vries
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Sorry to diappoint Rob. I've been replying here (take a look at the other threads here) and other forums since last night despite being away on holiday. Unfortunately I only have Internet access via my mobile phone so I'm quite limited in what I can achieve. Our intention was to release on Thursday but we wanted to address a couple of minor issues before release.
If the problem you are encountering wasn't resolved by reinstalling the product, then unfortunately you will need to wait for the support team to assist you as there is no quick answer that I can provide. They are able to offer limited customer service over the weekend but we will be back to full strength on Monday morning.
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Martyn
Just Flight Ltd |
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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Well I stand corrected than....
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Rob de Vries
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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I've come to think of it..
"Accidently" I reinstalled a A2A aircraft and noticed that all was broke and could not be repaired. A quick glance in the A2A FAQ learned that:
So I reinstalled the required simconnect files, and lo and behold the A2A aircraft, worked, and the JF TB10/TB20 works....so it might has to do something with simconnect(?) |
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Rob de Vries
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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Hi Rob. The product uses SimConnect heavily so that makes sense. Thanks for letting us know.
Can anyone encountering issues with the aircraft in FSX:SE or P3D please install the legacy SimConnect (http://www.justflight.com/support/flight-simulator-x-steam-edition/384bffb) |
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Martyn
Just Flight Ltd |
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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We've updated the installer so it will now install the legacy SimConnect module. You can download the latest version of the installer from your account.
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Martyn
Just Flight Ltd |
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RobdeVries
Check-In Staff Joined: 17 Feb 2012 Points: 9 |
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That's good to hear! Now the GTN750 integration and some work on the TB10 and it's perfect!
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Rob de Vries
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