Aircraft not visible, no support

Hi there,

I was really looking forward to this plane and bought it the minute the news of release was published. After installing in P3Dv3 no plane is visible ingame. Only the pilot figure. Although I immediately submitted a supportticket to JF and I am aware of the policies I find this way of dealing with things highly dissapointing. You release on friday,vthan please also deal with support issues in the weekend. Try to solve it. In my opinion this is for me a big deal breaker.

Just Flight is not a multinational corp with bottomless pockets. They give their staff the weekend off. Expect a reply next week.

Just Flight often releases late on a Friday. I don't begrudge anyone having the weekend off but it is annoying when you part with your cash, get something that doesn't work and then have to wait two or three days for help. They should release earlier in the week.
I really like Just Flight but after recent experiences I have learned not to buy until these forums say that a new product is okay. I look forward to to an aircraft being released and I am very tempted to buy as soon as possible, but I find buying a defective product to be far more frustrating that waiting just a little longer.

Sorry to diappoint Rob. I've been replying here (take a look at the other threads here)  and other forums since last night despite being away on holiday. Unfortunately I only have Internet access via my mobile phone so I'm quite limited in what I can achieve. Our intention was to release on Thursday but we wanted to address a couple of minor issues before release. 

I've come to think of it..

"Accidently" I reinstalled a A2A aircraft and noticed that all was broke and could not be repaired. A quick glance in the A2A FAQ learned that:

P3D - Installed but nothing works and all is broken!? P3DV2/3 sometimes wont install the required simconnect files. No worries though as they are provided by Lockheed in the following directory; \Lockheed Martin\Prepar3D v2\redist\Interface\FSX-SP2-XPACK\retail\lib (replacing 2 with 3 if using P3DV3).

So I reinstalled the required simconnect files, and lo and behold the A2A aircraft, worked, and the JF TB10/TB20 works....so it might has to do something with simconnect(?)

We've updated the installer so it will now install the legacy SimConnect module. You can download the latest version of the installer from your account.