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what happend to service pack

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moters View Drop Down
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    Posted: 28 Jun 2016 at 7:44am
What happened to the service pack? I know we got a interim service pack for dc-8 50-70 were supposed to get a decent service pack by now you would think. I still have not purchased anything from just flight due to lack of fixes for this plane and will not until this is fixed. love the plane hate the bugs and lack of support.
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Martyn View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 28 Jun 2016 at 1:22pm
The developers are currently working on the service packs for both DC-8 products so you'll see more news shortly.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote moters Quote  Post ReplyReply Direct Link To This Post Posted: 28 Jun 2016 at 7:19pm
Thanks for the reply
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Post Options Post Options   Thanks (0) Thanks(0)   Quote flugkapitan911 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2016 at 1:53am
Hi Martyn,

It is now coming up on 3 months since your post. Where are the service packs?

Regards,
Scott
"Now let's get this thing on the hump - we've got some flyin' to do!" Major Kong from "Dr. Stranglove"
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sundowner Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2016 at 7:44pm
Hi Scott
Totally agree with your disappointment with Just Flights DC 8.
 I have commented numerous times on the forum w r t the substandard development of the DC 8 which should not have been launched.
Like the Viscount, Tristar, and some other Just Flight products you cannot fly it realistically because the developers do not have real flying experience.
The clients unfortunately are at the wrong end.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote alexcolka Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2016 at 9:56pm
If we could at least have as a hotfix for the DC-8 50 to 60 (70 is ok because it is electronic) only the fix for the HSI that causes the severe loss of fps while banking or turning the plane, maybe the developers could release that gauge fix while working in the full patch.
Thanks,
Alexander Colka
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Martyn View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2016 at 7:57am
The DC-8-10 to 40 and 50-70 updates are currently going through the testing process. Apologies for the delays.
Martyn
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Post Options Post Options   Thanks (0) Thanks(0)   Quote flugkapitan911 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Sep 2016 at 12:21pm
Greetings Martyn,

Thank you for the news.

Regards,
Scott
"Now let's get this thing on the hump - we've got some flyin' to do!" Major Kong from "Dr. Stranglove"
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Post Options Post Options   Thanks (0) Thanks(0)   Quote richcam427 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 4:18pm
Almost a month later and still nothing.
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Martyn View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 4:27pm
It's not been forgotten but unfortunately we are a very small team juggling many projects. 
Martyn
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sundowner Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 5:45pm
Yes Martyn
W r t your response:
In the mean time the client must be satisfied with a substandard product by Just Flight who they all have paid for.
I presume the reason for being busy with many projects are "patch" related i t o your products.
Sundowner
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 7:29pm
Busy with lots of things, including updates for products and work on new products, just like any software developer.

If you are unhappy with the DC-8 or any of our products then please contact our customer service team who'll be happy to arrange a refund or exchange.
Martyn
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Post Options Post Options   Thanks (0) Thanks(0)   Quote e55p Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 8:57pm
@sundowner get a refund
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Post Options Post Options   Thanks (0) Thanks(0)   Quote e55p Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 9:01pm
Sick and tired of developers ripping us off.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote richcam427 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Oct 2016 at 9:50pm
I don't buy the "small team juggling many projects" argument. Just Flight have released around 10 products since the DC-8 came out, and yet this particular aircraft is still buggy and completely unusable. The paying customers have been promised a service pack for a while now.

I would have gotten a refund long ago, but the FAQ states that 1. refunds are only valid for 7 days and 2. downloadable products are not refundable. I bought the DC-8 over a year ago and have flown it ONCE because of the fact that it's unusable in its current state.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2016 at 7:53am
Hi Cameron. As long as you purchased the product from us then the customer service team should be able to provide you with a refund for the DC-8.

As stated above, the service pack is coming but I'm not able to provide a date for its release. I'll update you on its progress ASAP.
Martyn
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Scotty Quote  Post ReplyReply Direct Link To This Post Posted: 11 Oct 2016 at 8:57am
Our sincere apologies for the delay in the Service pack - it does have our attention and we are working as quickly as we are able to bring it to you. We really do appreciate your understanding and patience. Thank you.
Scotty



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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bob57 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Nov 2016 at 6:53pm
Scotty and Martyn, thank you for responding, but come on guys where is the service pack?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sundowner Quote  Post ReplyReply Direct Link To This Post Posted: 11 Nov 2016 at 7:46pm
SHOCKING !
IT SEEMS YOU ARE TOTALLY SATISFIED WITH YOUR RIDICULOUS  RESPONSE TO  WORLDWIDE CUSTOMERS BUYING SUBSTANDARD JUST FLIGHT PRODUCTS.
GET A SENSE OF PRIDE AND RESPONSIBILITY !! THAT IS THE LEAST YOU CAN DO.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Bob57 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Nov 2016 at 9:13pm
I give up I have requested a refund.
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