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not work Atlantic High Speed Route & TGV

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robertcan View Drop Down
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    Posted: 17 Apr 2016 at 12:05pm
Atlantic High Speed Route & TGV Atlantique Train.

I installed the game on Steam. There are some problems .
1- controls do not work
2- the train stops after 1 minute
commands with mause not work .
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SimUK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SimUK Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2016 at 9:15am
Controls do work, although there are some issues between QWERTY and AZERTY keyboards which we're going to issue a patch for. As for the train stopping after a minute, that's because you've not driving it correctly and need to follow the driving instructions in the manual that was supplied with the route - this fully explains how to drive the TGV Atlantique.

If you are still stuck please submit a support request via http://www.justtrains.net/support-contact
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robertcan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote robertcan Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2016 at 10:53am
Thank you for your answer.
The manual has been read carefully.
I repeat, I have many trains and routes, you never had problems.
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robertcan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote robertcan Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2016 at 2:50pm
https://youtu.be/2rfAHb8vK_o

I hope the video will include the malfunction.
I opened a support ticket and requested a refund.
As soon as the problems will all be solved, definitely I buy it againAs soon as the problems will all be solved, definitely I buy it again
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SimUK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SimUK Quote  Post ReplyReply Direct Link To This Post Posted: 18 Apr 2016 at 5:00pm
Please ensure you've included that video link in your support ticket. It almost certainly won't get seen by the support team here.  When I looked at it, I couldn't see what was happening as it seems to keep flashing up a menu, which I presume isn't a problem with the route and not the issue you are reporting...?
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robertcan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote robertcan Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2016 at 11:16am
The assistance to the support has been seriously. I got a refund.
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Voice of Reason View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Voice of Reason Quote  Post ReplyReply Direct Link To This Post Posted: 26 Apr 2016 at 12:56pm
Good news Robert (in a way).  Glad we could help though.
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