Major issue with the Tristar. |
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simpo690
Check-In Staff Joined: 14 Jul 2015 Points: 3 |
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Posted: 14 Jul 2015 at 9:17pm |
Hey guys, I bought this addon back in May, and contacted just flight twice in the past two months about my issue with no luck. They replied to me once asking for a little more detail, and not heard back since. That was over a month ago. Basically barely any switches in the virtual cockpit work for me (None of the major ones work) and the 2d panels are unclickable. Therefore the addon is unusable.
I Installed it into Prepar3d V2 which the website specifies it will work on. I have no idea what to do currently. I paid for this obviously, and it doesn't even work. Just Flight also won't help me out, so was hoping someone here could shed some light on the issue. Thanks.
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Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
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I haven't been able to locate a support ticket using your forum e-mail address but if you haven't received a response to it from the customer service team, please reply again to the ticket just in case your e-mail didn't reach them or their reply didn't reach you. It is possible that the delay has been caused by the ticket needing to be investigated by the development team who have recently been very busy with the Tornado GR1 release. Rest assured that you'll definitely receive a reply and if they are unable to find a solution you will be entitled to a full refund or exchange.
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Martyn
Just Flight Ltd |
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simpo690
Check-In Staff Joined: 14 Jul 2015 Points: 3 |
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Ah thanks for the reply. I didn't realise they were in the middle of a release. My bad. I think I also used my other email address for the support ticket. I'll take your advice and reply to the email and hopefully i'll get a response. :D
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