Refund question |
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Vic 
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Joined: 10 Aug 2012 Points: 17 |
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 Topic: Refund questionPosted: 31 Oct 2013 at 12:24pm |
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Hi,
Today I bought the DC8 and today I asked for a refund. How long does it take before I get my money back ? Thanks Vic
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CPC900
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Joined: 19 Aug 2012 Location: Canada Points: 11 |
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Posted: 31 Oct 2013 at 12:40pm |
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Wow Vic, I just bought it but haven't tried it yet. Why are you requesting a refund, if I might ask?!
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Vic
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Joined: 10 Aug 2012 Points: 17 |
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Posted: 31 Oct 2013 at 1:04pm |
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I do not like some of the details of the VC (it looks way too abacus style) but what broke the camel's back was the ability of the plane to hold its nose off the runway (and up in the air) even a 30 kts.It is ridiculous. Vic
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Georgeb
Just Flight Staff 
Joined: 26 Oct 2012 Location: Huntingdon Points: 125 |
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Posted: 31 Oct 2013 at 2:11pm |
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Hi Vic,
Refunds take between 5-10 working days before completion. You will receive a response soon.
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Georgeb
Just Flight Staff
Joined: 26 Oct 2012 Location: Huntingdon Points: 125 |
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Posted: 31 Oct 2013 at 4:10pm |
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Hi Vic,
We do not seem to have your email. Did you receive a ticket number when you sent in your email? George
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Vic
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Joined: 10 Aug 2012 Points: 17 |
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Posted: 31 Oct 2013 at 4:56pm |
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I actually sent 2 emails.One via the site form and one via regular email to orders @ justflight and I got 2 numbers.Not sure they will help but I''m including them here.
a) 299-1A04D610-0116 b)2D2-1A04D613-0124
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Bob57
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Joined: 24 Nov 2011 Location: Vancouver Isl. Points: 41 |
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Posted: 31 Oct 2013 at 4:59pm |
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Hi Vic, I Have made a couple of flights with the DC-8, and I really like it. I think it was good value for the money I spent. Sorry to hear you were disatisfied, remember there will always be issues with new releases, but I'm sure they will be fixed with service packs it the future. Bob
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CPC900
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Joined: 19 Aug 2012 Location: Canada Points: 11 |
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Posted: 31 Oct 2013 at 5:35pm |
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Good to hear Bob :) I will try it out tommorrow, when I get some time.
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Bob57
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Joined: 24 Nov 2011 Location: Vancouver Isl. Points: 41 |
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Posted: 31 Oct 2013 at 10:53pm |
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Bruce, I'm sure you'll enjoy her. Bob |
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Paul Golding
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Joined: 09 Sep 2013 Location: EGMC Points: 119 |
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Posted: 01 Nov 2013 at 10:14am |
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I'm sure you'll like the CP livery Bruce; I had a good look at it last night.
Vic does have a point about this product, but for the little it cost, I'm more than happy to try and encourage Just Flight to continue its development in terms of both fixing and enhancing the current release and producing the other variants.
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Nigel Edwards
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Joined: 01 Nov 2013 Location: EGYD Points: 10 |
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Posted: 01 Nov 2013 at 11:46am |
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I agree with Paul, bound to be some bumps initially but no doubt will be fixed at some point.
Best wishes Nige
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Things wasted to a pilot:
1. Runway behind you 2. Fuel in the bowser 3. Money in the bank |
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Vic
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Joined: 10 Aug 2012 Points: 17 |
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Posted: 01 Nov 2013 at 12:36pm |
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GeorgeB,
Just to let you know that I was not contacted yet. Looking forward to my refund. Thanks. Vic |
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Vic
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Posted: 01 Nov 2013 at 4:10pm |
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The problem with this cheap/budget addons is the following imo: The vids showing off the products are deceiving.They show, in general, an acceptable/good/excellent exterior.When it comes to the VC you see everything zoomed out and you can't tell what you will actually get.So you buy it and you end up with what something that can be disappointing. This is what happened to me.Had I seen a close up of the VC I would not have bought it in a million years. Upon reflection I should have known better tho.For that price I should have known that i was not going to get real air/pmdg quality. |
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Paul Golding
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Joined: 09 Sep 2013 Location: EGMC Points: 119 |
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Posted: 01 Nov 2013 at 4:38pm |
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I don't think anybody should be expecting Real Air/PMDG quality Vic; at best I'd that being somewhat naïve.
However, you are quite correct about the quality of the VC vs the detail shown in previews, but that seems to apply to almost every add-on these days. Nobody wants to post pic's of what you'll be looking at 90% of the time. Instead we get these silly panoramic views from the rear cockpit wall! To be fair though, most of the VC is pretty good and seems to be let down by a combination of poor VC camera views i.e. pedestal, FE panel and OH and even worse, quite poorly modelled and textured areas around the main VC eyepoint. To me at least, what you see when first loading the aircraft, and what you spend most time looking at, are the things that should actually look the best. Yes the CB panel at the back is very nice, but most will only look at it once. That said, it's the basis of a very nice add-on.....as long as there's a willingness to do some more work on it.
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Vic
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Joined: 10 Aug 2012 Points: 17 |
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Posted: 01 Nov 2013 at 9:00pm |
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.
< id="WebWizRTE" ="http://forum.justflight.com/RTE_.asp?mode=quote&ID=165999&CACHE=1045" style="border: #A5ACB2 1px solid" ="initialiseWebWizRTE;" ="20" height="300" width="650"> I'm not sure I'd agree with you.Unless you mean almost every justflight/abacus product or addon of the same quality (or lack thereof). For example if you head over to realair and click on the lancair legacy and then on screenshots you can see nice closeups of the Vc showing all the nice detail. RA wants to show what can they do. JF on the other hand does not seem want to show what their vcs is like (can't blame them can you). One exception the Q400 lol no need to wonder why. I have the feeling some vendors would like to fool the customer into believing they can get a quality addon (nice vids where they hide all they can). if the customer falls for it and then complains the response is ...at that price point what do you expect ? The customer is out of pocket and the happy vendor laughs all the way to the bank. Since a fool is born every minute(here I am) some vendors will never go hungry. |
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Voice of Reason
Just Flight Staff
Just Flight Staff Joined: 01 Apr 2008 Points: 603 |
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Posted: 01 Nov 2013 at 10:31pm |
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No Vic, that's incorrect and sorry if you feel that way. That's kind of suggesting we're being deceitful which simply isn't our style. We've been in this game for over 15 years now and I doubt we'd still be in business if we were up to those kind of tricks. We do try and show a varied number of shots of our products pre-release and after release and even for the Dc-8 we have published a number of VC shots and also one video, pre-release, that features quite a bit of footage of the cockpit. Perhaps the interior of this product isn't up to what you expect and doesn't do it for you, so you're within your right to claim your refund which we'll be happy to honour. But please let's leave it at that. There are many happy customers who have purchased this product and we've received some great feedback to date on all aspects of the Add-On including the cockpit. Sorry this one didn't cut it for you though.
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Vic
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Joined: 10 Aug 2012 Points: 17 |
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Posted: 03 Nov 2013 at 3:59am |
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-------
No Vic, that's incorrect and sorry if you feel that way. That's kind of suggesting we're being deceitful which simply isn't our style. We've been in this game for over 15 years now and I doubt we'd still be in business if we were up to those kind of tricks. ----- I don't think I'm wrong. If you do not wish people think you're trying one of "those kind of tricks" you would have to explain the substandard,poor almost fs98-like details of the VC you did not show in the videos.You did not show those details in your videos.Not to mention the ability of the plane to hold its nose off the runway and in the air even at 28tks (or thereabouts).It appears the plane hasn't even been properly tested unless the ac was pushed out on the market hoping nobody notices it- I'm sorry but to me all the above is indication of "those tricks".Yes 15 yrs of trading do prove you're good at what you do.Not only that tho as I already mentioned. -- so you're within your right to claim your refund which we'll be happy to honour. But please let's leave it at that. --- I did.I heard nothing back. -- There are many happy customers who have purchased this product and we've received some great feedback to date on all aspects of the Add-On including the cockpit. --- Sure.this phrase is common among vendors. Thanks V ------ have a look at this gorgeous detail:  |
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oleandreasen
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Joined: 30 Nov 2010 Location: Denmark Points: 32 |
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Posted: 03 Nov 2013 at 8:47am |
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Whoa Vic... can´t you simply take your money and run? Why deliberately try to spoil the fun for the rest of us?
Your allegations seem only rude. You sound like a petulant child who didnt get what he wanted for his birthday, and now everyone must take a rat of your disappointment and anger. You havent heard back from your refund request - well the aircraft came out Thursday, and now its Sunday... that left JF with ONE day, before you started ranting. I have many JF products and I am quite happy with most of them. I didn´t like the Viscount, due to what I thought as issues on the flightmodel, so I asked for a refund - and promptly got it. No problems whatsoever. I bought the DC-8 and I like it a lot, and so does a lot of other people. I don´t see this thread overflowing with support posts for your opinion, so perhaps its YOU who have a problem... ever considered that? Please take the refund and buy something you like instead...
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Voice of Reason
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Just Flight Staff Joined: 01 Apr 2008 Points: 603 |
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Posted: 03 Nov 2013 at 10:50am |
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Vic
The person who does our promotional videos is given a loose brief and naturally that person will show the aircraft off in the best possible light but at no point would they be instructed to not video x,y or z of the aircraft. That is a fact. The issue with the nose, and several other small points are being looked at now and will be fixed or tweaked when possible in the initial service pack or in a forthcoming service pack. We or any other add-on publisher that we're aware of have yet to release an add-on that hasn't required one or more service pack after the release. That's just the nature of the beast. We accept not everything is perfect, it's a complex old bird and there will always be extra tweaking and fixes required with any release. Missing things out or not being 100% accurate with specific areas isn't intentional and things do slip through the net even after excessive QA procedures. Just the way it is but we do, where possible, endeavour and vow to improve the aircraft over time. The product was released on Thursday and our customer support team are going to be dealing with a lot of queries, they do not work weekends, so I just ask for you to be a little patient but I can assure you, you will receive your requested refund. The line about other customers and positive feedback is again a fact Vic. Question it if you wish but it's 100% accurate Enjoy the rest of your weekend. |
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jmitch1947
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Joined: 27 Mar 2009 Location: W.Yorkshire, UK Points: 193 |
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Posted: 03 Nov 2013 at 6:28pm |
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Just
bought this airplane, but embarrassingly can't take off, brakes are off throttle
on 3/4 and I just sit there, twiddled a few buttons / switches but nothing.
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jmitch
Windows 10 Pro, Z97 Gaming 3 Mother Board, Intel i54690K, 32MB Ram, GeForce G970, 3x3Gb Hd’s, Saitek Yoke Sys with pedals & panels, Saitek X-52 Pro |
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CPC900 wrote: