146-200/300 Service Pack - Released! |
Post Reply | Page 123> |
Author | |
Bobby
Ground Crew Joined: 13 Dec 2012 Points: 55 |
Post Options
Thanks(0)
Posted: 10 Mar 2013 at 9:32pm |
Well, that is certainly unfortunate. It's my fault. I really should wait till other customers say the product works instead of buying on the release day. This seems to be the norm lately. Not singling out JF; I'm having the same issues with other vendors. Not sure why the cause can't be found. If I put a dummy fsx.exe entry in Prepar3d and run Prepar3d in Legacy mode......the sound works.
|
|
Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
Post Options
Thanks(0)
|
Hi Dennis,
Please drop us an e-mail via the support section on our website and we'll sort this out for you. Thanks Martyn |
|
Martyn
Just Flight Ltd |
|
solentflyer
Check-In Staff Joined: 04 Apr 2009 Points: 4 |
Post Options
Thanks(0)
|
Hi Martyn,
For those of us that exclusively use Prepar3D, are we entitled to a refund as, at the time of purchase, we were being told by Just Flight that the aircraft was compatible with P3D? Kind regards, Dennis |
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
Hey... no worries from me. I use FSX 99% of the time anyway, and well Oh damn! happens... Thank you for trying. And for FSX it is still THE Coolest product.
|
|
Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
Post Options
Thanks(0)
|
Unfortunately the developers were unable to identify the cause of the sound problem so we have removed Prepar3D from the compatibility section on the product page.
I have contacted you directly to explain the situation. |
|
Martyn
Just Flight Ltd |
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
But I only need a timeframe on the post above where you guys yourself said that a fix for the installer/P3D sound issue is being made... Can you provide a timeframe for this? I love the AC in FSX, and would love to fly it in P3D also - with full sound system working. Thats all..
Great work on the Aircraft. |
|
Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
Post Options
Thanks(0)
|
Hi,
Please get in touch with the support team. support@justflight.com |
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
Anyone???
|
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
Rich... Could you please give us any news on the P3D installer/sound issue update?
Any timeframe for it, so we can have a perfect product.... please! |
|
Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
Post Options
Thanks(0)
|
Hi Zigarten,
Drop our support team a message via support@justflight.com and they will be able to assist you. Thanks |
|
Zigarten
Check-In Staff Joined: 11 Feb 2013 Points: 36 |
Post Options
Thanks(0)
|
My third party vendor keeps sending a link that won't work, maybe you can PM me a link to just get it from you? I've been back and forth with e-mails all week and I still can't get to their site. DENIED.
I can confirm my order details as well. Thank You |
|
757man
Check-In Staff Joined: 15 Dec 2012 Location: London Points: 6 |
Post Options
Thanks(0)
|
I was a previous customer, a happy one, no issues, then unistalled the the 146-200 package as instructed and then the addon pack the livery pack, then installed the 146-300/200 package and then my livery packs.. one I purchased, and the one you gave free?
|
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
Alright - Sorry 757man... I couldnt see that from your posts. This is indeed strange.
I reckon you have tried to uninstall and reinstall the ´146 and Service pack? |
|
757man
Check-In Staff Joined: 15 Dec 2012 Location: London Points: 6 |
Post Options
Thanks(0)
|
No, I am using FSX gold edition. I would like to keep the product.. please resend the email!
|
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
Martyn
Are you sure that 757man is using FSX? You probably know, as he might have sent a support ticket, BUT from the other posts it seems that its the P3D version that has missing sounds in the cockpit. I myself use both FSX and P3D versions, and have full sounds in FSX (apart from the fact that I hear no sounds when the gear is lowered/retracted, but I dont know if that is simulated...) I have click sounds from switches, and warning sounds galore... :-) In P3D I have no sounds at all either. Yes engine sounds, but no warning sounds, no clicks of switches... just like the others explain. And as 757man said in a post, about getting rid of the P3D installer, It seems to me that HIS problems are also P3D related. The FSX version seems to work flawlessly. |
|
Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
Post Options
Thanks(0)
|
Hi Drew,
The Prepar3D issue is being fixed but we have not yet been able to identify the causes of your sounds being missing in FSX, which isn't an issue that seems to be affecting other customers. We did send a follow up e-mail confirming this but it doesn't sound like you received it? We are continuing to look into it but are happy to provide a refund or exchange if you would like to call it a day. Just let us know via e-mail. Martyn |
|
Martyn
Just Flight Ltd |
|
757man
Check-In Staff Joined: 15 Dec 2012 Location: London Points: 6 |
Post Options
Thanks(0)
|
Guys, this is becoming unnacceptable. We need an update, right now I do not have cockpit sounds, what are you doing about it, support did not come to any conclusion.
|
|
oleandreasen
Check-In Staff Joined: 30 Nov 2010 Location: Denmark Points: 32 |
Post Options
Thanks(0)
|
That's a great idea Bobby. I haven't used Air Hauler for quite a while, although I have it for both FSX and X-Plane... But now I'll dust it off and get it to work again, and save bucks for flying the '146. Thanks for the idea. And to Just Flight. No complaints from me either. I use the FSX version, and when the installer for P3D is fixed, Ill use it there also. All I need now, is the Quiet Trader expansion pack. On my list of soon-to-purchase. Hope there will be more expansion packs... I simply love the aircraft. |
|
Bobby
Ground Crew Joined: 13 Dec 2012 Points: 55 |
Post Options
Thanks(0)
|
Thanks Martyn,
No complaints from me. Other than this minor issue, the plane looks great and flies great. I am enjoying it every day. My ultimate goal is to be able to make enough "Air Hauler dollars" to fly it there Bobby
|
|
Martyn
Just Flight Staff Development Manager Joined: 31 Mar 2008 Location: Huntingdon, UK Points: 7615 |
Post Options
Thanks(0)
|
Hi,
We are currently working to address this installer issue. Thanks Martyn |
|
Martyn
Just Flight Ltd |
|
Post Reply | Page 123> |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |