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146-200/300 Service Pack - Released!
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Bobby View Drop Down
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Joined: 13 Dec 2012
Points: 55 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Bobby Quote  Post ReplyReply Direct Link To This Post Topic: 146-200/300 Service Pack - Released!
    Posted: 10 Mar 2013 at 9:32pm
Originally posted by Martyn Martyn wrote:

Unfortunately the developers were unable to identify the cause of the sound problem so we have removed Prepar3D from the compatibility section on the product page.

 
Well, that is certainly unfortunate. It's my fault. I really should wait till other customers say the product works instead of buying on the release day. This seems to be the norm lately. Not singling out JF; I'm having the same issues with other vendors.
 
Not sure why the cause can't be found. If I put a dummy fsx.exe entry in Prepar3d and run Prepar3d in Legacy mode......the sound works.
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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2013 at 3:48pm
Hi Dennis,

Please drop us an e-mail via the support section on our website and we'll sort this out for you.

Thanks
Martyn
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solentflyer View Drop Down
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote solentflyer Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2013 at 2:44pm
Hi Martyn,

For those of us that exclusively use Prepar3D, are we entitled to a refund as, at the time of purchase, we were being told by Just Flight that the aircraft was compatible with P3D?

Kind regards,
Dennis
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 25 Feb 2013 at 6:01pm
Hey... no worries from me. I use FSX 99% of the time anyway, and well Oh damn! happens... Thank you for trying. And for FSX it is still THE Coolest product.
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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 25 Feb 2013 at 3:27pm
Unfortunately the developers were unable to identify the cause of the sound problem so we have removed Prepar3D from the compatibility section on the product page.

I have contacted you directly to explain the situation.
Martyn
Just Flight Ltd
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 25 Feb 2013 at 1:49pm
But I only need a timeframe on the post above where you guys yourself said that a fix for the installer/P3D sound issue is being made... Can you provide a timeframe for this? I love the AC in FSX, and would love to fly it in P3D also - with full sound system working. Thats all..

Great work on the Aircraft.
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Rich View Drop Down
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Points: 8543 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rich Quote  Post ReplyReply Direct Link To This Post Posted: 25 Feb 2013 at 10:57am
Hi,
Please get in touch with the support team. support@justflight.com


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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 25 Feb 2013 at 10:49am
Anyone???
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 16 Feb 2013 at 12:06pm
Rich... Could you please give us any news on the P3D installer/sound issue update?

Any timeframe for it, so we can have a perfect product.... please!
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Rich View Drop Down
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Points: 8543 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rich Quote  Post ReplyReply Direct Link To This Post Posted: 15 Feb 2013 at 8:53am
Hi Zigarten,

Drop our support team a message via support@justflight.com and they will be able to assist you.

Thanks


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Zigarten View Drop Down
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Points: 36 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Zigarten Quote  Post ReplyReply Direct Link To This Post Posted: 15 Feb 2013 at 2:33am
My third party vendor keeps sending a link that won't work, maybe you can PM me a link to just get it from you? I've been back and forth with e-mails all week and I still can't get to their site. DENIED.
I can confirm my order details as well.
Thank You
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757man View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 757man Quote  Post ReplyReply Direct Link To This Post Posted: 17 Jan 2013 at 4:57pm
I was a previous customer, a happy one, no issues, then unistalled the the 146-200 package as instructed and then the addon pack the livery pack, then installed the 146-300/200 package and then my livery packs.. one I purchased, and the one you gave free?
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2013 at 8:57pm
Alright - Sorry 757man... I couldnt see that from your posts. This is indeed strange.

I reckon you have tried to uninstall and reinstall the ´146 and Service pack?
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757man View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 757man Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2013 at 8:31pm
No, I am using FSX gold edition. I would like to keep the product.. please resend the email!
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2013 at 9:34am
Martyn

Are you sure that 757man is using FSX? You probably know, as he might have sent a support ticket, BUT from the other posts it seems that its the P3D version that has missing sounds in the cockpit.

I myself use both FSX and P3D versions, and have full sounds in FSX (apart from the fact that I hear no sounds when the gear is lowered/retracted, but I dont know if that is simulated...) I have click sounds from switches, and warning sounds galore... :-)

In P3D I have no sounds at all either. Yes engine sounds, but no warning sounds, no clicks of switches... just like the others explain.

And as 757man said in a post, about getting rid of the P3D installer, It seems to me that HIS problems are also P3D related.

The FSX version seems to work flawlessly.

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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 16 Jan 2013 at 9:08am
Hi Drew,

The Prepar3D issue is being fixed but we have not yet been able to identify the causes of your sounds being missing in FSX, which isn't an issue that seems to be affecting other customers. We did send a follow up e-mail confirming this but it doesn't sound like you received it?

We are continuing to look into it but are happy to provide a refund or exchange if you would like to call it a day. Just let us know via e-mail.

Martyn
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Just Flight Ltd
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757man View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 757man Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jan 2013 at 8:45pm
Guys, this is becoming unnacceptable. We need an update, right now I do not have cockpit sounds, what are you doing about it, support did not come to any conclusion.
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oleandreasen View Drop Down
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Points: 32 		Post Options Post Options   Thanks (0) Thanks(0)   Quote oleandreasen Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2013 at 12:19am
Originally posted by Bobby Bobby wrote:



Thanks Martyn,
 
No complaints from me. Other than this minor issue, the plane looks great and flies great. I am enjoying it every day. My ultimate goal is to be able to make enough "Air Hauler dollars" to fly it there Big%20smile
 
Bobby


That's a great idea Bobby. I haven't used Air Hauler for quite a while, although I have it for both FSX and X-Plane...

But now I'll dust it off and get it to work again, and save bucks for flying the '146. Thanks for the idea.

And to Just Flight. No complaints from me either. I use the FSX version, and when the installer for P3D is fixed, Ill use it there also. All I need now, is the Quiet Trader expansion pack. On my list of soon-to-purchase. Hope there will be more expansion packs... I simply love the aircraft.
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Bobby View Drop Down
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Points: 55 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Bobby Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jan 2013 at 5:13pm
Thanks Martyn,
 
No complaints from me. Other than this minor issue, the plane looks great and flies great. I am enjoying it every day. My ultimate goal is to be able to make enough "Air Hauler dollars" to fly it there Big%20smile
 
Bobby
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Martyn View Drop Down
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Points: 7615 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Martyn Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jan 2013 at 1:30pm
Hi,

We are currently working to address this installer issue.

Thanks
Martyn
Martyn
Just Flight Ltd
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