Can't install Traffic 360

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   I tried e-mailing the support team but I keep getting message that there was an error submitting the form.

Here's my issue:

I purchased Traffic X upgrade as a download and installed it and it's been working fine. I purchased the Traffic 360 upgrade as a download. Between the time I purchased Traffic 360 and getting the download, I installed Windows 8 Pro.

I try to install Traffic 360 and I'm having a problem installing it because:

1. If I choose that I purchased Traffic X download from JustFlight, I get the message that they have no record of it.

2. If I choose that I purchased the Traffic X upgrade, I get the message that it's not installed.

What should I do? Should I redownload Traffic X upgrade and install it again, then try installing Traffic 360?

Thanks.

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StephenS Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 07 Feb 2009 Location: Stevenson Ranch Points: 16	Post Options Post Reply Quote StephenS Report Post Thanks(0) Quote Reply Topic: Can't install Traffic 360 Posted: 01 Nov 2012 at 8:56pm
	I tried e-mailing the support team but I keep getting message that there was an error submitting the form. Here's my issue: I purchased Traffic X upgrade as a download and installed it and it's been working fine. I purchased the Traffic 360 upgrade as a download. Between the time I purchased Traffic 360 and getting the download, I installed Windows 8 Pro. I try to install Traffic 360 and I'm having a problem installing it because: 1. If I choose that I purchased Traffic X download from JustFlight, I get the message that they have no record of it. 2. If I choose that I purchased the Traffic X upgrade, I get the message that it's not installed. What should I do? Should I redownload Traffic X upgrade and install it again, then try installing Traffic 360? Thanks.

Voice of Reason Members Profile Send Private Message Find Members Posts Add to Buddy List Just Flight Staff Just Flight Staff Joined: 01 Apr 2008 Points: 603	Post Options Post Reply Quote Voice of Reason Report Post Thanks(0) Quote Reply Posted: 01 Nov 2012 at 9:24pm
	Stephen, if you're still gettting the error message when submitting the form please send an email to support@justflight.com outlining your problem. We'll look into why submitting the form is causing problems.

StephenS Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 07 Feb 2009 Location: Stevenson Ranch Points: 16	Post Options Post Reply Quote StephenS Report Post Thanks(0) Quote Reply Posted: 01 Nov 2012 at 9:39pm
	Thanks.

freddy Members Profile Send Private Message Find Members Posts Add to Buddy List Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339	Post Options Post Reply Quote freddy Report Post Thanks(0) Quote Reply Posted: 02 Nov 2012 at 1:54am
	I just read another post in this forum explaining a similar issue ... ... it was resolved by them selecting "BOXED VERSION" when asked to confirm your Traffic X installation. Try that. It may work for you.

StephenS Members Profile Send Private Message Find Members Posts Add to Buddy List Check-In Staff Joined: 07 Feb 2009 Location: Stevenson Ranch Points: 16	Post Options Post Reply Quote StephenS Report Post Thanks(0) Quote Reply Posted: 12 Nov 2012 at 2:58am
	Hi, Freddy. Thanks. I contacted Support and they placed a copy of Traffic X in my downloads section so the installation program thinks I have one.

freddy Members Profile Send Private Message Find Members Posts Add to Buddy List Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339	Post Options Post Reply Quote freddy Report Post Thanks(0) Quote Reply Posted: 16 Nov 2012 at 12:22pm
	All good then.