Unhandled Exception Part 2 |
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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Posted: 21 Jan 2010 at 4:22am |
OK I completed the support form last week and responded to the one email that I received where I provided the error details. I have since not heard anything. Even after asking for a status update.
The software is not working properly and I could use some help. What is a typical response time and mores so is it typical to not give status updates? I understand about workload and complexity of problems can make resolution unpredictable. But just a status update??? |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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markturner
Check-In Staff Joined: 10 Jan 2010 Points: 6 |
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Dont hold your breath mate, i have been waiting 2 weeks now, sent 2 emails, nada......pretty poor service when they do not even acknowledge you...
mark
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Jim Padgett
Check-In Staff Joined: 17 Oct 2008 Location: Richmond, VA US Points: 43 |
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What does the program crash dump tell you?
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Jim Padgett
If you never overcome you fear to leave the sight of the shore, then you will never experience the terror of being forever lost at sea. |
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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The exception details:OK
here it is from the Flight Plans area and further down below is from the
Airport Information below this...:
See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.NullReferenceException: Object reference not set to an instance of an object. at TrafficControlCentre.ccSchedule.FlightConnection..ctor(String inLine, ccAirline thisAirline) at TrafficControlCentre.ccSchedule.load(ccAirline thisAirlineFP) at TrafficControlCentre.frmFlightPlans.airlineSelectionChanged() at TrafficControlCentre.frmFlightPlans.updateFormElements() at TrafficControlCentre.frmFlightPlans.timer1_Tick(Object sender, EventArgs e) at System.Windows.Forms.Timer.OnTick(EventArgs e) at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies ************** mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll ---------------------------------------- TrafficControlCentre Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/TrafficControlCentre.exe ---------------------------------------- System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- ccResources Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/ccResources.DLL ---------------------------------------- SzUI Assembly Version: 1.0.3158.22159 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/SzUI.DLL ---------------------------------------- System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll ---------------------------------------- System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll ---------------------------------------- FileUtils Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/FileUtils.DLL ---------------------------------------- ************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled. For example: <configuration> <system.windows.forms jitDebugging="true" /> </configuration> When JIT debugging is enabled, any unhandled exception will be sent to the JIT deKnaff registered on the computer rather than be handled by this dialog box. AND FROM THE AIRLINE INFORMATION SECTION See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.IO.DirectoryNotFoundException: Could not find a part of the path ' at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode) at TrafficControlCentre.ccAirportList.saveAirportsToTcc() at TrafficControlCentre.frmAirportInfo.button2_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies ************** mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll ---------------------------------------- TrafficControlCentre Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/TrafficControlCentre.exe ---------------------------------------- System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- ccResources Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/ccResources.DLL ---------------------------------------- SzUI Assembly Version: 1.0.3158.22159 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/SzUI.DLL ---------------------------------------- System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll ---------------------------------------- System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll ---------------------------------------- FileUtils Assembly Version: 1.0.0.0 Win32 Version: 1.0.0.0 CodeBase: file:///D:/Program%20Files%20(x86)/Microsoft%20Games/Microsoft%20Flight%20Simulator%20X/JustFlight/TrafficX/FileUtils.DLL ---------------------------------------- ************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled. For example: <configuration> <system.windows.forms jitDebugging="true" /> </configuration> When JIT debugging is enabled, any unhandled exception will be sent to the JIT deKnaff registered on the computer rather than be handled by this dialog box. |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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I was asked by Martyn:
Please go into this folder: D:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\JustFlight\TrafficX\Presets\Data\Airports\ Inside that folder, can you see the file ‘Airports.tcc’?My answer is not only is that file not there I have no folder with that name..... I've heard nothing since..... |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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freddy
Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339 |
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Have you tried to do a search in Windows for that file ("Airports.tcc")? A Windows search may find the file, and the folder. Search both C:\ drive and D:\ drive. If the search doesn't find it then that could be the possible reason for the Exception error.
Files such as "Airports.tcc" (and there are other similar ones) are required for Traffic X to work. Maybe the files are installed, but could be on the wrong drive or in a location that Traffic X is not looking in. Perhaps there is reason to do a re-install of Traffic X?
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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Thanks for jumping in to provide some help. I have a file like that its located in:
D:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Presets\Data\Airports These files are located in that folder: Airports.tcc Countries.tcc tz.tcc I have done a reinstall of Traffic X and the update as well |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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freddy
Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339 |
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Yes, those files seem correct.
You said you had done a reinstall of Traffic X. Were those files there before the reinstall ... or did they appear only after the reinstall was done?
After the reinstall, does Traffic X now work? Or are you still getting the Exception error?
I note that your files are in:
"...\Microsoft Flight Simulator X\Presets\Data\Airports"
and not in
"...\Microsoft Flight Simulator X\JustFlight\TrafficX\Presets\Data\Airports"
Your path doesn't have the "JustFlight\TrafficX" bit. I gather that during the install process you decided to manually enter your own choice for the path and removed the "JustFlight\TrafficX" bit from the installation's suggested default.
For comparison purposes, here is what I have on my computer (note that the filesizes for these files may differ on different computers because of edits made to flight plans and aircraft etc, AND, I also used my own path choice when I installed Flight Simulator ["C:\Games\FSX\..."]):
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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No not working as of yet Very good. Before install I did not look for the files. However I just ordered an SSD for my C: drive as I had a Raid failure and will reinstall and pay close attention to where everything goes. During my installs I only changed the drive letter from C: to D: I do have the path below just no Airports folder........... I thought about just moving that Airports folder to the path below.... ...\Microsoft Flight Simulator X\JustFlight\TrafficX\Presets\Data Lets see what happens in my next re-install and the information you provided will really help to compare the final install. |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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freddy
Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339 |
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Ahhh. No airports folder. That could be the root cause of the issue then. Interesting that after providing your fault log you were asked by Martyn if you could see the "Airports.tcc" file on your computer ... and now you are mentioning that you do have the aircraft and airlines folders, but you don't have an airports folder.
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Rich
Just Flight Staff Joined: 31 Mar 2008 Location: Planet Earth Points: 8543 |
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Hi,
This is currently being looked into with the developer. Should have an answer for you soon. |
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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This is now resolved! The issue seems to have been a bad install (disk). It would not install properly. Resolved using the DL version. Thanks to the folks who helped to resolve this and enduring my frequent pleas for help!
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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freddy
Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339 |
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Glad to see you got it working!
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comair04
Check-In Staff Joined: 27 Dec 2009 Points: 2 |
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What is the DL Verison? And how would I be able to get one if I only have the disk...
Thanks. |
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Rebelranger
Check-In Staff Joined: 11 Jan 2010 Points: 8 |
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I opened a support ticket and the resolution came from the support team. You might want to contact them via the support form and they can work with you as I also have the disk. |
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Bill aka Rebelranger
X58 E760, i7 920 DO, @4.1 Corsair Dominator CMG6GX3M3A2000C8 WD 1.5TB Raid Samsung 2TB Raid Optiarc 24 DVD - iHAS124 24 DVD Evga GTX 275 FTW SLI Win7 64bit CMPSU-1000HX - TJ07 |
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Regan 9420
Check-In Staff Joined: 24 Jan 2011 Location: Manchester Points: 3 |
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I have recently purchased the game and have the same issues, i shall file a support form...eager to get it up and running.
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Regan 9420......
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SamR
First Officer Chargin' ma lazers! Joined: 02 Apr 2008 Points: 496 |
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Hi Regan,
You should recieve a timely response as we have now pin-pointed the issue. Thanks, Sam |
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Regan 9420
Check-In Staff Joined: 24 Jan 2011 Location: Manchester Points: 3 |
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I still sit at an empty airport, skies are bare, no smell of jet fuel.........how are my airports surviving
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Regan 9420......
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freddy
Chief Pilot Joined: 29 Nov 2008 Location: Melbourne, Aust Points: 1339 |
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Hey Regan, if you haven't done so already, you might want to send them a little reminder prompt again via the Just Flight Support link ... here: Support Request. (Remember to change the drop down option on that screen to "Traffic X".)
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